F1 Genetics will process a refund only when you return the product(s) in the original, undamaged, sealed packaging within14 days of delivery.

All orders are sent with shipment tracking.  If your order is lost by the carrier, we will replace it.

F1 Genetics cannot refund or replace product(s) if the order is not delivered to you because the address you provide is inaccurate.  You must verify the shipping address before you submit your order, including details such as, for example, suite or apartment number, Street, Place, Road, Court, Circle or Drive, North, South, East or West, zip code.  

Please read our "Terms and Conditions' before placing your order.

Contact [email protected] for further assistance.